Your four-phase learning plan
Use this roadmap as a guide, not a guarantee. Timelines depend on your experience and study schedule.
01
Phase 1: Build your foundations
Learn operating systems, hardware, basic networking and troubleshooting.
02
Phase 2: Learn the practical tools
Practice Microsoft 365, accounts, permissions and MFA in a safe environment.
03
Phase 3: Complete a real project
Learn ticketing, documentation and customer communication.
04
Phase 4: Make your work job-ready
Build troubleshooting case studies and an automation script portfolio.
Build your progress checklist
Tick off the activities you complete. Your progress is stored on this device, in this browser.
Useful certification options
- CompTIA A+ (optional)
- Microsoft 365 Fundamentals study resources
Exam requirements and pricing vary. Always confirm details with the official certification provider.
Portfolio projects to build
- Microsoft 365 onboarding lab
- PowerShell help-desk toolkit
Roles to explore
IT Support Engineer, Service Desk Analyst, Systems Support.